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Poor customer service

By: reviewer333 | November 22, 2014

I joined the gym only recently, and since canceled my membership. When I signed up I gave them my credit card number which was active. My credit card company sent me new card in the same time that I signed up with the gym. I did not activate my new credit card as my 'old' card still worked. My credit card company activated the new card themselves (without me knowing) and the 'old' card was no longer working - which resulted in bounced payment to the gym.....and outstanding payment.......I explained the credit card company 'pro-activeness' to the gym staff - the lady was great and was going to check if she can wave the $20 fee for bounced payment. At that time I did not have my card with me so couldn't pay my outstanding payment then. Again this lady was very accommodating and told me to pay next time I'm there.
I went there the next day to pay and another staff was there. I have explained the situation to her.....she was not listening, she kept...


She's Fit

19860 Langley Bypass #200 Langley, BC

category: Fitness Clubs - Place

Personal Training with Sandra Yaquo

By: francaiamundi | November 11, 2014

I met Sandra just over 2 years ago. I can say that training with her has been the best thing I have ever done when it comes to my fitness regime. I can honestly say that training with her has changed my body completely. Both inside and out. She has given me the confidence and above all the strength that I never thought I could accomplish. She is an amazing young lady with a lot of knowledge and compassion. I look forward to each and every one of my training sessions with her. And of course the feel good adrenaline I get after the session. She is truly an amazing individual. Keep up the good work, my awesome friend!

Franca Iamundi

Womens Fitness Clubs of Canada

10341 Yonge Street Richmond Hill, ON

category: Fitness Clubs - Place

i love this gym!

By: iheartfitness | November 10, 2014

I love this gym! I love that the staff are friendly and helpful, and that the facility is always clean. Lynda's "On the Ball", and "TGIF" classes are so good! They're so much fun, making the hour fly by while you get a fabulous workout. All of the instructors are knowledgeable and upbeat. Along with Lynda, some of my favourite instructors are Nella, Desta, Lisa and of course, Natalie. If you get a chance, do check out this gym. You won't regret it!

Womens Fitness Clubs of Canada

1355 Kingston Rd Pickering, ON

category: Fitness Clubs - Place

Best gym for your body , mind and...

By: non-member | October 14, 2014

I have been going to this gym for many years now... I am a hug fan!!! Ron Zalko has been such a positive and inspirational person to me over the years!
I can't wait to start an intense workout program with Ron this Wed to get me in great shape just in time for my winter holidays on the beach. :)))
Who is ready to get in the best shape of their lives????..... I know I am!!!

Fighter-style Fitness!

By: non-member | August 16, 2014

Team Prime Time takes pride in the professionalism our members and pro fighters bring to the ring! Here at Prime Time, we host a number of athletes, both competitive and social, providing them with equipment and a safe place to be. Join us! Prime Time is here for support and success! Visit us, stop by the front desk and we'll chat about your schedule, what you do outside of the gym and what your fitness goals might be here at the gym. Like any fitness facility and in order to keep the club open to the public, there are fees associated with club use. Check out our web-site and find out what is going on! Then stop by the front desk and we can chat about whats best for you! If its a free workout your looking for, talk to Nic, I'm sure we can work something out. I look forward to seeing you and hope our time together may be both beneficial and constructive, day after day! Join the fun!

Prime Time Personal Fitness & Boxing

2390 Lakeshore Road West Oakville, ON

category: Fitness Clubs - Place

Prima Donna Fitness Club: NIA Class...

By: non-member | August 16, 2014

Me and my daughters have been members for years and we're all more than happy with the wonderful friendly and kind staff and trainers as well as the clean environment, and good equipment.
I would like to ask the management to continue the NIA class on Wednesdays 11:30-12:30AM with the great trainer Sherri.
Me and my classmates all love the class and the environment that Sherri maintains. Also the timing is perfect for all of us and we would like to ask you to add more classes during the week at the same time please.
I'm not sure if every one could do this quote but I know that every body agrees with this.
Again thanks to the Prima Donna Management and the great experienced staff and trainers.
All the best,
Forouzandeh Fereidooi

Prima Donna Fitness For Women

10341 Yonge St Richmond Hill, ON

category: Fitness Clubs - Place


By: non-member | August 14, 2014

I wish I had read the review before signing the club's stupid contract, my advice to people is to read the contract very well before signing, do not let the staff rush you into signing anything as they did me, cause once you do, they're gonna hold the signature over your head every time. I had problems with their customer service at their head office, and it's like they don't even know what they're doing, they told me different things within one hour. They always look for ways to get you to pay huge amount of money for no reason at all. and aside that, the staff ae very rude, I saw two of them once making fun of a member who made complaints about their services and wanted to cancel her membership right in front of everybody!, whatever happened to 'customers are always right'? To me, they have the worst services ever.

Spa Lady

9499 137 Ave 1040 Edmonton, AB

category: Fitness Clubs - Place


By: non-member | August 8, 2014

This has got to be the worst gym in the region. I am absolutely disgusted by the lack of professionalism from the management. The gym is not sanitary and all the staff really cares about is having more people sign up in order to have more clients. Obviously client retention is not one of their main concerns since they do not put any effort into being a clean and friendly gym.

I definitely would never recommend this gym to anyone.

LA Fitness

264 Victoria Street North Kitchener, ON

category: Fitness Clubs - Place

Poor customer service

By: non-member | August 6, 2014

I used to go to the thickson road Whitby location, found several problems. Most of the staff (with the exception of a couple girls) have poor customer service skills. The first day I signed up, a female trainer took me on a very rushed tour through the gym, then brought me to the front desk to fill out the paperwork. After my workout, I overheard her in the change room talking to another trainer about how I had "wasted her time" and made her late for her date. Unbelievable! The cardio room on the women's side had a huge broken mirror that was never replaced, a few of the treadmills were always broken, and some of the elliptical machines looked like they were about to fall apart as well. When I tried to call the gym and cancel my membership (at the end of my year-long contract), I was told I would receive a call from one of the managers within minutes- they never called back. Called again the next day with the same inquiry- again, told me they would call me back,...


Body Boomers Fitness Club

600 Grandview St S Oshawa, ON

category: Fitness Clubs - Place

worst gym after canceling still...

By: non-member | July 18, 2014

I went into the north road location and canceled my membership. Have there document which says no money oweing. There are now trying to collect money from me after cancelation done. Credit company has called and explained to them. My only option is to go to small claims or better yet take this matter to the newspaper. Do not join this club equipment was broken half the time as well. Feel sorry for staff. Hope this helps. Frustrated

She's FIT! Burnaby/Coquitlam

567 Clarke Rd Coquitlam, BC

category: Fitness Clubs - Place

Owners a Thief

By: non-member | July 16, 2014

He talks about how nice it is to live in Canada, acts like he's your best friend and then robs you when you turn your back.


If you cancel your membership get ALL the paperwork and signatures and keep it Forever! He will try and take money from your account and if you don't have the proper paper work, you will not get your money back.

He's a horrible human and I hope he gets deported one day.
He use to always talk about how good it is to live here in Canada. . . I guess because he's getting rich robbing Canadians.

Achieve Fitness

346 Edinburgh Rd N #6 Guelph, ON

category: Fitness Clubs - Place

Horrible management

By: non-member | May 27, 2014

I have been a menmber here for several years and recently I have noticed how rude the manager is to the staff. I overhurd her lecturing the staff on my last visit. Wich makes for a very uncomfortable experience. The staff seem to be less friendly because of this.Today as I saw her snap rudely at one of her staff. Mabey she should look for work elsewhere as this job seems to be much to stressful on her.

She's FIT! Abbotsford

192 - 2655 Clearbrook Road Abbotsford Abbotsford, BC

category: Fitness Clubs - Place

Ottawa Athletic Club

By: Crosbie | May 20, 2014

My sister and I joined the Ottawa Athletic Club a few months ago now and it's like a "spa-day" every time we go - of course we do exercise when we are there too but we also make a point of going in the hot tub before we leave. We alternate Aqua Fit and Exercise but try to go 3 times a week (and when her grandkids are down, we go on Saturdays). Love everything about the place.

Ottawa Athletic Club

2525 Lancaster Rd Ottawa, ON

category: Fitness Clubs - Place

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Markham, ON
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